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Universal Remote Control Inc. |
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This is from Universal Remote Control Inc.'s Corporate Overview (Keep that in mind, let's see how that relates to this new policy.) |
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I bought my MX-700 remote back in 2002, was very happy with it. Turned out to be the remote I was looking for, i.e. the last remote I would have to buy. But then, 4 years later, URC decides it's time to reward their long time devoted customers. How do they do that you wonder? Well they change their policy and no longer allow their customers to receive software and firmware updates. This also prevents customers from receiving Device Database updates for new equipment as it comes out. They now only allow you to have a copy of the MX-700 Editor that is brain dead and whose database is frozen in time as of August 2006. Pretty nice reward eh? So now, URC wants you to contact one of their Professional Installers and have them program your remote. And of course, pay them to do so. All because in URC's opinion, and they have stated this in many releases, you're too fricking stupid to be able to do it yourself!! Having the software which allows me to program the remote on my PC was an integral part in the decision process to purchase this remote, and now URC sees fit, 4 years later to rescind that feature and functionality. And just the inconvenience of having to have a URC Professional Installer do this. I bought a new HDTV. Now I have to call a URC Professional Installer and make an appointment for them to come over. Days may go by. And all during that time I'm not able to use my MX-700 to control my new HDTV. And then, I'll have to pay the URC Professional Installer to do it. Probably by the hour. Anyone want to guess what their hourly rate might be? When all along, in 10 minutes or so I'd have this all done myself. So, let's all take a few minutes and write URC and let them know this is not the way to satisfy existing customers. Below are some email addresses for executives at URC that might have some influence in this matter. But my fear is, that these are probably the same closed minded people that enacted this new policy so contacting them might just be futile and fall on deaf ears. email: "Eric Johnson" ejohnson@UniversalRemote.com Vice President of Technology email: "Lars Granoe" lgranoe@UniversalRemote.com Head of Sales for the HTM Custom Professional Division email: "Doug Cole" dcole@UniversalRemote.com Senior Vice President/General Manager I'm going to see if I can find any other people at URC that might be worth emailing, if I do I will post their addresses here. |
